Shipping policy

SHIPPING POLICY

At Velvet Spine, we aim to provide a smooth and transparent shipping experience. Please review the details below before placing your order.

PROCESSING TIME
All orders are processed within 1–3 business days.

Please note:
- Orders are not processed on weekends or holidays
- During high demand periods, processing times may be slightly extended

DELIVERY TIME
Estimated delivery time is 7–15 business days depending on your location.

Please note:
- Delivery times are estimates, not guarantees
- International shipments may be subject to customs delays

TRACKING
Once your order has shipped, you will receive a tracking number via email.

Please allow 2–5 business days for tracking updates to appear in the system.

INCORRECT ADDRESS
It is the customer’s responsibility to ensure all shipping information is entered correctly at checkout.

We are not responsible for orders shipped to incorrectly provided addresses.

If you notice an error, contact us immediately. We will attempt to update the address, but we cannot guarantee changes once the order has been processed or shipped.

DELAYS
While we strive to meet estimated delivery times, delays may occur due to:
- Shipping carriers
- Customs processing
- High demand periods
- Weather or unforeseen circumstances

Velvet Spine is not responsible for delays once the package has been shipped.

DAMAGED ITEMS
If your item arrives damaged, you must follow the instructions outlined in our Refund Policy.

Failure to follow those steps (including submitting required information within 7 days) may result in your request being denied.